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Improving training & consistency of mental health referrals
How a Mental Health Trust with inpatient and community services, serving 800,000 patients and covering three geographical areas and multiple sites, improved training and consistency of mental health referrals with SOPHIA.
Client Review
“Implementing SOPs has made processes and procedures that initially felt complex, far simpler and more tangible. Now, our teams feel a sense of relief as everyone knows their responsibilities.”
Julian Reed
Challenges
Daily rotation of the duty worker role caused inconsistencies in the referral process, overwhelming junior clinicians. This led to anxiety, confusion and a lack of knowledge sharing and support for less experienced staff. Also, there was variation in timeframes and templates across different sites.
Solution
• Standardise best clinical practices across maternity care teams and departments • Provide easily accessible, comprehensive guidance on antenatal care, labour management and postnatal support • Clearly define roles and responsibilities, improving coordination and communication between teams and with patients
The Results:
• Reduced training burden for consultants, achieving a 70% decrease in training time for new registrars
• Improved staff experience by having easier access to onboarding materials
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