Client Review
Challenge
Each Green Light branch managed its SOPs independently, often using shared drives and printed binders. This led to inconsistent versions, slow updates, and uncertainty over which SOPs were current – we found an SOP in use that was 10 years old! Tracking training and staff sign-offs was manual and time-consuming, while inspection preparation caused last-minute stress. Onboarding locums and new staff was inconsistent, and adopting new NHS programmes like Pharmacy First added further administrative pressure. The organisation needed a single system to manage compliance efficiently and support safe, consistent practice across every location.
Solution
SOPHIA provided a cloud-based platform that brought all SOPs, policies and training resources into one central, accessible space. Updates and approvals are now automated, with full version control and audit trails. Staff can complete AI generated interactive SOPs and quizzes to confirm understanding, while new and locum staff have immediate access to clear digital guidance for every process – assuring a standardised high quality of outcomes.
Results
Since adopting SOPHIA, Green Light Pharmacies has achieved greater consistency, safety and efficiency across all branches. Managers can now demonstrate compliance instantly, inspections are less stressful, and staff spend far less time on administration. Onboarding is faster, training is verifiable, and every SOP is always up to date. The pharmacies have improved readiness for new NHS services and strengthened overall governance — allowing pharmacists to focus more on patients and less on paperwork.
