Compliance and SOP Management for Pharmacies

Reduce Risk, Train Faster

SOPHIA helps community and hospital pharmacies centralise SOPs, policies and training materials, ensuring compliance, improving safety and tracking staff competency with interactive digital processes.

Compliance and SOP Management for Pharmacies

Reduce Risk + Train Faster = More Revenue

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Key Challenges in Pharmacies

Inconsistent processes and delivery
Getting processes wrong can lead to increased risk of patient safety incidents, lost revenue and liabilities
Unprepared for dreaded Inspections
Inspections are essential to get right, and preparation can be filled with last-minute panics over lost paperwork and files
Adapting to new government programs
New NHS programs like Pharmacy First give great opportunity, but involve more admin, training and pressure
Training and onboarding
New trainees and locums are inevitable and can lead to wasted time if not onboarded quickly
Inefficient SOP management
SOP reviews, staff signoffs and version control, all simple but often an admin nightmare to co-ordinate efficiently

Inconsistent processes and delivery
Getting processes wrong can lead to increased risk of patient safety incidents, lost revenue and liabilities
Unprepared for dreaded Inspections
Inspections are essential to get right, and preparation can be filled with last-minute panics over lost paperwork and files
Adapting to new Government programs
New NHS programs like Pharmacy First give great opportunity, but involve more admin, training and pressure
Training and onboarding
New trainees and locums are inevitable and can lead to wasted time if not onboarded quickly
Inefficient SOP management
SOP reviews, staff signoffs and version control, all simple but often an admin nightmare to co-ordinate efficiently

Inconsistent processes and delivery
Getting processes wrong can lead to increased risk of patient safety incidents, lost revenue and liabilities
Unprepared for dreaded Inspections
Inspections are essential to get right, and preparation can be filled with last-minute panics over lost paperwork and files
Adapting to new government programs
New NHS programs like Pharmacy First give great opportunity, but involve more admin, training and pressure
Training and onboarding
New trainees and locums are inevitable and can lead to wasted time if not onboarded quickly
Inefficient SOP management
SOP reviews, staff signoffs and version control, all simple but often an admin nightmare to co-ordinate efficiently

Key Challenges in Pharmacies

Inconsistent processes and delivery

Getting processes wrong can lead to increased risk of patient safety incidents, lost revenue and liabilities

Unprepared for dreaded Inspections

Inspections are essential to get right, and preparation can be filled with last-minute panics over lost paperwork and files

Adapting to new government programs

New NHS programs like Pharmacy First give great opportunity, but involve more admin, training and pressure

Training and onboarding

New trainees and locums are inevitable and can lead to wasted time if not onboarded quickly

Inefficient SOP management

SOP reviews, staff signoffs and version control, all simple but often an admin nightmare to co-ordinate efficiently

of UK pharmacies received "standards not met" outcome from CPhC inspections in 2024

64%

11%

1 in 6

of UK pharmacies are operating at a loss

pharmacies may close within the next year

The Cold, Hard Stats.

of UK pharmacies received "standards not met" outcome from CPhC inspections in 2024

11%

1 in 6

The Cold, Hard Stats.

64%

of UK pharmacies are operating at a loss

pharmacies may close within the next year

The Cold, Hard Stats.

of UK pharmacies received "standards not met" outcome from CPhC inspections in 2024

64%

11%

1 in 6

of UK pharmacies are operating at a loss

pharmacies may close within the next year

The Cold, Hard Stats.

64%

of UK pharmacies received "standards not met" outcome from CPhC inspections in 2024

11%

1 in 6

of UK pharmacies are operating at a loss

pharmacies may close within the next year

The Cold, Hard Stats.

How SOPHIA helps

Centralised, easy to find SOPs and policies at your fingertips

Document management that forms the single source of truth for your business, accessible anywhere with instant smart search across your library

AI-generated interactive SOP maps and training quizzes

Long policy documents are turned into easy to follow process maps, allowing everyone from new hires to veterans to go by the book with ease. Combined with training quizzes, SOPHIA reduces errors and improves patient safety

Track staff engagement

A tailor made dashboard allows team leads to see who is using what policy and how they are using

Simplify SOP reviews, staff sign-offs and version control

Gain clarity and confidence in your key documents. with review date alerts, system-wide automatic SOP updates after approval within SOPHIA and version history just a few clicks away

Always Inspection ready with data and AI mock audit

Always inspection ready with up-to-date evidence and compliance data instantly available. SOPHIA Intelligence can take all of your documents and assess them against GPhC standards.

Maximise government program revenue

Pharmacies cannot afford to miss extra revenue with government opportunities like Pharmacy First. SOPHIA speeds up training and adoption of new SOPs to maximise these opportunities.

Pre-populated library of industry — standard policies, procedures, and governance documents

Tap into a ready-made library of pharmacist-approved policies, procedures, and governance documents to keep your paperwork up to date and compliant

How SOPHIA helps

Centralised, easy to find SOPs and policies at your fingertips

Document management that forms the single source of truth for your business, accessible anywhere with instant smart search across your library

AI-generated interactive SOP maps and training quizzes

Track staff engagement

A tailor made dashboard allows team leads to see who is using what policy and how they are using

Simplify SOP reviews, staff sign-offs and version control

Gain clarity and confidence in your key documents. with review date alerts, system-wide automatic SOP updates after approval within SOPHIA and version history just a few clicks away

Always Inspection ready with data and AI mock audit

Always inspection ready with up-to-date evidence and compliance data instantly available. SOPHIA Intelligence can take all of your documents and assess them against GPhC standards.

Maximise government program revenue

Pharmacies cannot afford to miss extra revenue with government opportunities like Pharmacy First. SOPHIA speeds up training and adoption of new SOPs to maximise these opportunities.

Pre-populated library of industry — standard policies, procedures, and governance documents

Tap into a ready-made library of pharmacist-approved policies, procedures, and governance documents to keep your paperwork up to date and compliant

How SOPHIA helps

Centralised, easy to find SOPs and policies at your fingertips

Document management that forms the single source of truth for your business, accessible anywhere with instant smart search across your library

AI-generated interactive SOP maps and training quizzes

Track staff engagement

A tailor made dashboard allows team leads to see who is using what policy and how they are using

Simplify SOP reviews, staff sign-offs and version control

Gain clarity and confidence in your key documents. with review date alerts, system-wide automatic SOP updates after approval within SOPHIA and version history just a few clicks away

Always Inspection ready with data and AI mock audit

Always inspection ready with up-to-date evidence and compliance data instantly available. SOPHIA Intelligence can take all of your documents and assess them against GPhC standards.

Maximise government program revenue

Pharmacies cannot afford to miss extra revenue with government opportunities like Pharmacy First. SOPHIA speeds up training and adoption of new SOPs to maximise these opportunities.

Pre-populated library of industry — standard policies, procedures, and governance documents

Tap into a ready-made library of pharmacist-approved policies, procedures, and governance documents to keep your paperwork up to date and compliant

How SOPHIA helps

Centralised, easy to find SOPs and policies at your fingertips

Document management that forms the single source of truth for your business, accessible anywhere with instant smart search across your library

AI-generated interactive SOP maps and training quizzes

Track staff engagement

A tailor made dashboard allows team leads to see who is using what policy and how they are using

Simplify SOP reviews, staff sign-offs and version control

Gain clarity and confidence in your key documents. with review date alerts, system-wide automatic SOP updates after approval within SOPHIA and version history just a few clicks away

Always Inspection ready with data and AI mock audit

Always inspection ready with up-to-date evidence and compliance data instantly available. SOPHIA Intelligence can take all of your documents and assess them against GPhC standards.

Maximise government program revenue

Pharmacies cannot afford to miss extra revenue with government opportunities like Pharmacy First. SOPHIA speeds up training and adoption of new SOPs to maximise these opportunities.

Pre-populated library of industry — standard policies, procedures, and governance documents

Tap into a ready-made library of pharmacist-approved policies, procedures, and governance documents to keep your paperwork up to date and compliant

How SOPHIA helps

Centralised, easy to find SOPs and policies at your fingertips

Document management that forms the single source of truth for your business, accessible anywhere with instant smart search across your library

AI-generated interactive SOP maps and training quizzes

Track staff engagement

A tailor made dashboard allows team leads to see who is using what policy and how they are using

Simplify SOP reviews, staff sign-offs and version control

Gain clarity and confidence in your key documents. with review date alerts, system-wide automatic SOP updates after approval within SOPHIA and version history just a few clicks away

Always Inspection ready with data and AI mock audit

Always inspection ready with up-to-date evidence and compliance data instantly available. SOPHIA Intelligence can take all of your documents and assess them against GPhC standards.

Maximise government program revenue

Pharmacies cannot afford to miss extra revenue with government opportunities like Pharmacy First. SOPHIA speeds up training and adoption of new SOPs to maximise these opportunities.

Pre-populated library of industry — standard policies, procedures, and governance documents

Tap into a ready-made library of pharmacist-approved policies, procedures, and governance documents to keep your paperwork up to date and compliant

Our client testimonials

Hear from clients about their experiences using the SOPHIA digital platform in community pharmacy. Discover how SOPHIA is making a difference in everyday operations and improving safety and inspection.

Success Stories: Clients share how SOPHIA improved operations.

Key Benefits: Clients highlight gains in efficiency and cost savings.

Ease of Use: Clients explain SOPHIA’s user-friendly implementation.

All Case Studies

Case Study: Using SOPHIA to improve SOP management at Green Light Pharmacy

Green Light Pharmacy, a group of over 20 community pharmacies across London and the South East, partnered with SOPHIA to centralise and digitise their SOPs, policies and training processes. Previously reliant on paper files and inconsistent local systems, Green Light adopted SOPHIA to create one live, version-controlled platform used by every branch. The result is faster onboarding, seamless compliance tracking, reduced administrative burden and full inspection readiness across all sites – leaving no extra revenue unclaimed.

Discover how our cutting-edge solutions can address the unique challenges in your industry.

The Challenge

Green Light relied on an old intranet system to manage SOPs, which was difficult to navigate and made reviewing or updating guidance slow and manual. Locating the most current versions was a challenge, tracking training and staff sign-offs was time-consuming and preparing for inspections often caused last-minute pressure. Onboarding new staff and locums was inconsistent and adopting new NHS programmes, such as Pharmacy First, added extra administrative work.

The Solution

A centralised, searchable repository to bring all SOPs, policies and training resources together, accessible to staff via phones and tablets
Automated alerts for reviews, approvals and version control
AI-generated interactive SOPs and quizzes for staff to confirm understanding
Immediate access to clear digital guidance for every process for new and locum staff
Inspection-ready dashboards that show sign-offs and staff engagement

The Results

Since adopting SOPHIA, Green Light Pharmacy has achieved greater consistency, safety and efficiency across all branches. Managers can now demonstrate compliance instantly, inspections are less stressful and staff spend far less time on administration. Onboarding is faster, training is verifiable and every SOP is always up to date. The pharmacies have improved readiness for new NHS services and strengthened overall governance — allowing pharmacists to focus more on patients and less on paperwork.